How to Order

 Here’s a step by step guide. This will show you how you can place an order :
  1. Find the products you want on the front page. Click on the product photo or name to view the product page and description.  Then click on the up/down arrows to choose your quantity.  Click “Add to Cart”.
  2. Once you add an item to your cart, you will be re-directed to “Your Cart”;
    1. Select “Continue Shopping” to add other products to your cart.
    2. Select “Proceed to Checkout” to start entering your delivery information.
  3. Once you have all the items you want, click on “Proceed to Checkout” to start the check-out process.
  4. Please login with your email and password. If you do not have an account with us, you can create one.  We just need your name and email address, and to verify that you are 19 years of age and reside in Canada.
  5. Enter your shipping information accordingly. We request you enter your full first and last name as initials typically get rejected at the Post Office. Phone numbers that are provided will solely be used for shipping purposes.

Click on “Place Order” to send your order to us.

An email confirmation will be sent to your inbox with instructions for payment by Interac E-transfer.

If you need more instructions on how to make an Interac E-transfer, please read instructions below.

Note:
Your order request is not complete until payment is received.   Products in your request can still sell out until you complete your order request.  If no payment is received after 24 hours of placing your order request, the order will automatically cancel. We only ship packages that has payment verified.  We do not ship our packages with “Signature Required” features.  If there is a possibility of theft where you reside, please request a signature requirement with us in your order notes at check-out.

 

How do I pay via e-Transfer?

You must have online banking to send an e-Transfer. Your bank will have specific instructions on how to send them using their site but the process is essentially the same for all banks.

PLEASE NOTE: If you have purchased from us before, please note that we often change our payment email, so you may need to change this in your bank “E-Transfer recipient list” if you are still using the previous payment email address. Please make sure to always use the CURRENT PAYMENT EMAIL —>

IT’S LISTED HERE BELOW:

ordercp11@gmail.com

Log in to your online banking, and choose online e-Transfer payment. Our payment system is set to auto-deposit when you send in your e-Transfers. When setting up your e-Transfer you will need to put your ORDER NUMBER alone into the QUESTION field of your e-Transfer (see your order confirmation email for this number), then put the word Solace into the ANSWER field.

Send an e-Transfer payment for your order total (including shipping, if any) to our current payment email (provided in your order confirmation email). After your e-Transfer payment has been completed, a tracking code will be emailed to you as soon as it becomes available. Please be patient while we process your e-Transfer payment which under normal conditions will be completed and shipped out within 1 business day.

High volumes of e-Transfers can take some time to process. If your bank has not yet sent you a message that we have received your e-Transfer, then you still have complete control over your money. Until you receive that email you can cancel the payment at any time by logging into your bank account, going into your e-Transfer area, finding and selecting the correct pending transfer and cancelling it. The funds, which are held by Interac, will immediately be returned to your account once you cancel it. If you wish to go ahead with the order, please be patient and rest assured that once your payment has been accepted your shipment is usually processed and mailed the same day.