FAQs

 Shopping Information

Payment and Delivery

Ordering is very simple you just need to verify your on or over the age of 19, live in Canada and place your order online. You can even receive a free gift on your first order just for signing up with us!

You will receive an email with payment instructions and once payment is confirmed your order will be processed within 1 business day.

If that’s not simple enough, you can always send us an email, speak with one of our customer service representatives or talk to us on our live chat. Live chat is available 24/7 and we will be more than happy to help you with your order.

We value our loyal customers so we regularly give out coupon codes with our weekly newsletters that include special discounts and free items to repeat customers. You must enter the coupon code in the checkout section to receive your item or discount. If you would like to receive these special coupons please sign-up for our newsletter or you may contact us at invisiblecodeweaver@gmail.com and we can add you into our newsletter mailing list.

You must be on or over the age of 19 with a Canadian shipping address to be eligible to purchase products from Solace Edibles. Sorry, but there are no exceptions to this rule.

We currently have a $75 minimum and $3000 maximum order amount. If you place multiple orders, you must make payment on your first order before the next order will be processed. Remember, all orders over $149 are shipped to you FREE of charge!

At the moment, Solace Edibles only accepts E-Transfers with the exception of free e-transfers from Tangerine Bank. To send an E-Transfer, please just follow the email order confirmation with transfer instructions.

Solace Edibles products will only be shipped within Canada. All other items can be shipped to other Countries, according to their laws and regulations.

We charge a $15 flat rate Canada Post Xpresspost delivery and offer FREE Shipping on orders over $149!

Delivery times vary depending on your location in Canada. All items are sent via Canada Post Xpresspost. Normally, your package is expected to arrive in 2 – 3 business days. An additional 1-2 days may be required for rural locations.

We at Solace Edibles strive for perfection in all aspects of our business. Upon receiving your order, please open and inspect your order immediately.

If you receive your package incorrectly or there is something wrong, please follow these steps:

1. Write down your order number on a piece of paper. Place that piece of paper with the order number written down beside the product in question or with an issue. Take a picture of that, both with the order number visibly shown and the product in question.

2. Along with your order number, please give us a brief description of the problem and send us this information to invisiblecodeweaver@gmail.com We will review the inquiry and work with our member to remedy the problem.

Please know that we at Solace Edibles are interested in building long lasting relationships with our members. We will do our best to take care of the situation ASAP. Please also allow 2-3 days to review all the evidence.